Postage and Returns
Postage, Shipping and Returns, Terms and Conditions
The services of Australia Post are used to send all orders. Customers have the option of choosing between Express Post or Parcel Post at checkout.
A flat rate charge of $8.90 is applicable if the customer chooses parcel post and if they choose express post the charge is $11.95. The rates are applicable only for parcels that weigh under 500g.
If the customer chooses signature on a delivery feature, then an extra cost of $2.90 is added to the actual shipping cost. The customer has the option of choosing a signature of delivery on the order. This feature is recommended for the safe delivery of the parcel. An extra charge of $2.95 is levied if you choose this feature.
If the parcels weigh over 500g, a flat postal charge of $13.50 is levied for parcel post and $15 for express post.
Australian customers get FREE SHIPPING on all orders over $200.
Within one day of payment being received, all orders are dispatched, Monday to Friday.
If you fail to get the item within the specified delivery date, you can contact us immediately. We will investigate with Australia Post about the parcel delivery and respond within 24 hours.
We always advise you to ship your order to a safe and secure location. After the package has been delivered to the location specified by you, we cannot be held responsible for any stolen or lost packages.
Tracking numbers are sent to the email address provided by the customers at checkout. Invoices are sent only on request. If the orders are urgent and the customer requires delivery outside the allocated delivery times, all that they need to do is send us an email at firstname.lastname@example.org to requesting "urgent" delivery.
Delays in delivery of parcels beyond the delivery times specified by you could be due to a carrier issue. We don’t accept responsibility for carrier issue delays.
All product pricing and payment terms specified on the website are in Australian dollars.
We will deliver our products to customers in Australia and internationally and this is subject to the correct delivery charge being paid.
All delivery times are only estimates and shall not be guaranteed.
The delivery of the goods will depend on the option that was selected at the delivery stage.
We offer a standard delivery service which aims to deliver the goods within 5-7 working days, however, no guarantee is made by us.
We will make every effort to deliver goods within the estimated time frames; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the day of first attempted delivery by us.