Refund policy
Due to the personal and hygiene-sensitive nature of fragrance products, we do not accept returns or exchanges for change of mind or fragrance preference, including where a product has been opened. This does not affect your rights under the Australian Consumer Law.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can assist.
Eligible Claims
To help us resolve your request quickly, please include:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Items sent back without prior approval may not be accepted.
Resolution Options
Once your claim has been reviewed and approved, we may offer:
- A replacement product
- Store credit
- A refund where applicable
Refunds
Approved refunds are processed back to the original payment method.
Please allow 5–10 business days for funds to appear, depending on your financial institution.
Exchanges
Where available, exchanges may be offered at our discretion.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or faulty.
Important Notes
- Claims outside the 7-day timeframe may not be accepted
- Opened or used products are not eligible for return due to hygiene reasons
- We reserve the right to decline claims involving misuse or excessive product use
Contact
For any refund or return enquiries, please contact: info@perfumeoilexpressions.com